Tourism & Hospitality
Zanzibar runs on visitors, and so does every destination like it. This course covers what makes guests come back and tell others — service that gets noticed, front office and housekeeping run to a standard, seasonal pricing and online channels, reviews handled well, and a business that stays profitable through the low season.
Not sure it is the right course? Ask us on WhatsApp — we will tell you honestly.
Coming soonUSD 95
about TZS 250,000
One payment in US dollars, handled securely by Skool.
Enrolment has not opened for this course yet.
- Length
- 6 weeks · 2 live sessions per week
- Level
- Beginner — no previous experience needed
- Taught
- Live online, in English
- Sessions
- East Africa Time (GMT+3), all recorded
- Open to
- Students anywhere in the world
- Where
- Profix community on Skool
What is included
- Live sessions, plus the recording of every one — join from any time zone
- Course materials and templates you keep
- Access to the Profix community between sessions
- Certificate of completion
- Group enrolment for teams on request
Outcomes
What you will be able to do
Not topics covered — things you will be able to do at work the week after.
Deliver service guests write about
Standards for the moments that decide a review — arrival, a problem, and departure.
Run the operation to a standard
Front office, reservations, and housekeeping that hold up when you are short-staffed in high season.
Price for the season
Set rates that fill rooms and tours across high and low season, and package an offer worth more than its parts.
Sell online and direct
Work with Booking.com, Airbnb, and tour platforms without giving away the margin, and build direct bookings alongside them.
Manage your reputation
Respond to reviews well, recover a bad experience before it is written up, and turn guests into referrals.
Meet the rules and host responsibly
Hygiene, health and safety, and licensing — plus tourism that leaves something behind in the community.
Curriculum
What the course covers
6 modules · 6 weeks · 2 live sessions per week. Open one to see what is inside it.
01Week 1 — The visitor economy
Who travels, what they are actually buying, and where the money in the chain ends up. Zanzibar and mainland Tanzania are the worked example; the economics hold for any destination.
02Week 2 — Guest experience
Service standards. The arrival and departure moments. Cultural awareness in both directions. Handling a complaint so the guest still leaves happy.
03Week 3 — Running the operation
Front office and reservations. Housekeeping standards and checklists. Food safety and hygiene. Health, safety, and security basics.
04Week 4 — Selling and pricing
Seasonal pricing and occupancy. Packaging stays and tours. Online travel agents and what their commission really costs. Building direct bookings.
05Week 5 — Reputation
Reviews on TripAdvisor, Google, and Booking.com. Responding to criticism without argument. Photographs and listings that match what guests find. Referrals and repeat guests.
06Week 6 — Running it as a business
Costing and margins. Staffing and rosters through the seasons. Licensing and compliance. Sustainable, community-minded tourism that lasts.
Who teaches it
Taught by a consultancy, not a content studio
Profix has spent years fixing projects that went wrong and businesses that outgrew their systems. The courses are the teachable part of that work, delivered with our expert network behind them.
- Since 2021
- Consulting across multi-service industries
- 9 partners
- Universities, foundations and businesses
- ExNet
- A national and international network of experts
Inside the course
See how Tourism & Hospitality runs before you pay for it
A short walk through the course: what the live sessions are like, how much work it asks of you each week, and what you will have to show at the end of it.
How it works
How to join
All Profix courses are delivered through our community on Skool. If you have not used Skool before, it takes about two minutes.
Choose your course
Read what it covers and what you will be able to do at the end.
Join on Skool
Create a free Skool account and enrol. Skool handles payment and gives you immediate access.
Start learning
Work through the lessons at your own pace, join the live sessions, and ask questions in the community.
Community
You are not learning alone
Every course includes access to the Profix community — where you can ask questions between sessions, see how other people solved the same problem, and get direct answers from the Profix team and our expert network.
See the communityQuestions
Questions people ask
Is this only for hotel owners?
No. It is written for anyone earning from visitors — guesthouses and hotels, restaurants and cafés, tour operators, guides and drivers, and staff who want to move up. The operations week leans toward accommodation; everything else applies across the board.
What is Skool and why do I need it?
Skool is the platform that hosts the course videos, materials, and community discussion. Creating an account is free and takes about two minutes. Payment and access are handled entirely by Skool.
What if I miss a live session?
Every session is recorded and posted in the community, so you can catch up in your own time and still ask questions afterwards.
Can I take this from outside Tanzania?
Yes — the courses are live online and open to students anywhere. Sessions run on East Africa Time (GMT+3) and every one is recorded, so joining from a different time zone costs you nothing but the live question-and-answer. Skool takes international cards and prices are shown in US dollars.
What language is the course taught in?
English, and all course materials are in English. Where everyone in a session happens to speak Swahili we will explain in it as well, but you never need Swahili to follow a course.
Do I get a certificate?
Yes — a Profix Companies certificate of completion once you finish the course and present your final project.
Can my organisation enrol several people?
Yes. Get in touch through the contact form or on WhatsApp and we will arrange group enrolment for teams.
Ready to give guests a reason to come back?
Join the Tourism & Hospitality course and build the standards, pricing, and reputation a visitor business runs on.
Coming soon
Payment and course access are handled securely by Skool.
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